Frequently Asked Questions
Top 10 Frequently Asked Cat Sit Questions
We Know You Have Questions
Here are answers to the questions we are most commonly asked
While we don’t charge you for meeting one of our sitters, we do compensate them for their time, so we ask that you schedule only if you are seriously considering booking with us. We are confident that once you meet us, you will book our services again and again.
As much notice as possible is appreciated, especially if you are a new client or if you are a current client who does not keep keys on file with us. At least a 7 day notice, more if possible, is appreciated. If we keep a set of your keys, we can usually respond to emergency requests and start your sit the same day if necessary. There is an additional fee for next-day and same-day sit requests. At Holiday time, at least a month’s notice is a good idea, since demand is greater and we book up quickly!
Only Just For Cats Pet Sitting’s Managers and Your Cat Sitter will come into your home and have access to your keys. No one else. All keys are locked in metal fireproof boxes when they are not in use, and are never labeled with any address information.
Hiding keys outside presents liability and security issues for your cat and your home, and also puts our sitter’s safety at risk. It is not a good idea, but if you wish to hide your keys, we ask that you sign a limited liability release for our insurance carrier.
Cats can get into trouble quickly. Illnesses can also occur suddenly, and cats can become gravely ill very fast. Therefore, we require no less than a daily visit, even if a friend or neighbor is also checking in. This is a requirement of our insurance carrier as well.
It’s always best to have one person caring for your cat so signs of illness can be recognized; eating and litter activity are always clues to a cat’s state of health. Also, liability issues come into play when others are sharing responsibility for your cat and your home. If someone else will be coming, however, we ask that you sign a limited liability release for our insurance carrier.
Our goal is to send the same sitter whenever we can. However if your sitter is on vacation, or his/her calendar is already booked due to heavy holiday requests, we will suggest another of our qualified Cat Care Specialists. You will have the opportunity to schedule a “Meet ‘N Greet” with him/her before your trip, unless you are calling for an immediate sit start.
We require that you give us a quick call to let us know you are home. Our office line takes messages 24 hours a day, so no time is too late to call. We don’t just assume you are back; there are times when people are delayed and unable to contact us to let us know to continue visiting, especially when traveling internationally. Likewise, should you become ill or hospitalized while you are away, contacting us to extend your sit would be the last thing on your mind. If you don’t check in within 24-hours of our last visit to your cat (12 hours if twice-a-day medications are involved), we will attempt to contact you. If we cannot reach you, we will do another visit. PLEASE REMEMBER THAT YOU ARE RESPONSIBLE FOR THE ADDITIONAL VISIT CHARGE, EVEN IF YOU ARE HOME BUT DID NOT CHECK IN.
If your cat runs out of supplies, we will gladly get more. However, since a shopping trip takes as much time (or more) than a cat visit, and since we will be paying for your supplies initially, we do charge a trip fee, plus cost of the items, to compensate your sitter for his/her time and trouble. It’s best to prepare to avoid this fee when possible, especially at holiday time when our sitters are booked from early morning through late into the evening, and lines at the stores are extra long.
Yes you can, and he/she will be very grateful should you choose to do so. You can give gratuities directly to your sitter, you can mail them to Just For Cats Pet Sitting, or you can include them with your sit payment if you are writing a check. 100% of gratuities go to your sitter.
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